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MSPA Mystery Shopping Providers Association

Latest News

Service is the Reason Consumers are Choosing Credit Unions A social media study shows that member service is the primary reason consumers join a credit union--ahead of rates and fees.

MemberShoppers on MemberShoppers was featured in an article on the popular industry website We provided tips on coaching effectively to mystery shopping results.

Why MemberShoppers?

  • Tailored specifically for credit unions.
  • More shops for your investment.
  • Shopper recruitment and training provided.
  • Dedicated client manager provided.
  • Shop auditing and shopper management included.
  • Immediate access to shops, 24 hours a day.
  • Comprehensive coaching training and support.

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Welcome to MemberShoppers

In today’s hyper-competitive financial services marketplace, you can’t afford to leave your credit union brand to chance. Create an unparalleled member experience with MemberShoppers.

MemberShoppers measures the member experience at virtually every touch point — in-branch, call center, drive-thru, and beyond. We capture your members’ perception of each detail of service delivery at every channel — leaving nothing to chance.

Developed by Constance Anderson and Associates, Inc., MemberShoppers reflects our expertise and experience in credit union research and sales and service culture development.   Our credit union clients look to us to provide them with advice and insight that can only come from years of experience in the industry. To experience MemberShoppers for yourself click here to schedule a demo or call us at 800-548-4417.

Customer Testimonial

We researched several vendors over a 6 month period before selecting MemberShoppers. This was our first time out with a shop program. We had a limited budget. However… based on our experience the last 2 years - even if we had a bigger budget – I would have still selected MemberShoppers. They listen to the needs of their clients. They consistently seek our feedback to make the process better. They are open to our ideas. The high level of service they provide to us is exceptional!

Trish Ierino, AVP, Sales & Service Branch Network, Indiana University Credit Union
$600 million assets, 70,000 members

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